Counterparts is committed to always providing exceptional service to its customers. Our Standards of Service represent this commitment and showcase the value we bring to our respected customers. Components of Counterparts' Standards of Service include:

• Our employees are fully insured and bonded.
• Our employees undergo intensive, in-house training.
• Our employees become notaries.
• Confidentiality: Counterparts will safeguard your information and guarantee your privacy.
• Security: Counterparts ensures all items under our care are protected by proper insurance coverage. We've implemented privacy policies for our customers as well as security measures for our staff.
• Quick response: Our employees always respond to phone calls, e-mails, questions, etc. in a timely fashion.
• Professionalism: Our employees act and dress in a professional and polite manner.
• Respect: All employees use surnames when addressing customers and members.
• Willingness to serve: Our first priority is you, and we strive to be as accommodating as we possibly can.
• Dependability: Our customers need not worry about tasks. We remain focused until the job is done — the five o'clock whistle never blows in our world.
• Integrity: Counterparts will assess your needs honestly so that we never over-promise and under-deliver. We do what we say— every time.